Have any questions related to your specific needs?
I have a missed pickup, what do I do?
We will pick up your trash on the next scheduled pickup day. If you have extra bags leave them next to your container.
What is the holiday schedule?
Holidays for the local area can be viewed on this page.
How do I pay my bill?
We have many convenient ways available for customers to pay your waste service bill. To login and view your account or make a quick one-time payment, use our account portal. For these options, as well as others, visit our Bill Pay page.
Can I throw away batteries in the garbage?
Batteries are not accepted in curbside collection containers.
How can I rent a dumpster?
Renting a dumpster is simple and convenient. To initiate the rental process or inquire about available options, please reach out to us through our website https://www.wasteconnections.com or by phone at 866-428-4208. Our team will guide you through the rental procedure, assist you in selecting the appropriate dumpster size for your needs, and provide any additional information or support required for a smooth rental experience.
Is there a senior discount?
Yes, we do offer a senior discount. Our senior discount is available upon request and subject to verification.
Why is my first bill more than the monthly charge quoted to me?
Your initial bill may include additional charges such as delivery fees, which are typically incurred upfront. These fees cover the initial setup and delivery of services, ensuring a smooth start to your service plan. If you require further clarification or details regarding the breakdown of charges on your first bill, please do not hesitate to contact us through our website our website https://www.WASTECONNECTIONS.COM or by phone 866-428-4208. Our team is dedicated to providing transparent billing information and addressing any questions or concerns you may have.
Can I throw tires and appliances away in roll-off?
State law prohibits the disposal of tires in our landfill. Please contact your city for drop off programs in your area.
Do we provide Construction Recycle Service?
N/A
Can I set the roll-off in the street in front of my house?
Many of our service areas require permits, please inquire by phone for your area.
Why cant I login online?
Difficulty accessing your account online can stem from various reasons, including technical issues or account-specific concerns. To address this promptly and ensure seamless access to your online account, please reach out to us through our website https://www.wasteconnections.com/campbellsville or by phone at 866-428-4208. Our dedicated support team will assist you in resolving any login issues and provide the necessary guidance to access your account efficiently.
What time should I set my trash & recycling carts out?
We start our routes at 6:00am each day. Please have your cart out by that time, or simply set it out the night before.
What is considered E-waste?
E-waste is electronic waste, like old TVs, computers, etc.
Do we provide LEEDS tracking?
Yes - Const Tracking and Reporting for LEEDS
How can I get a hold of someone in accounting?
To reach someone in our accounting department, please feel free to contact us through our website https://www.wasteconnections.com/campbellsville or by phone at 866-428-4208. Our dedicated accounting team will be available to assist you with any inquiries or assistance you may need regarding your accounting matters.
I have another company's cans. Will you service those?
We only service containers that we have provided.
Can the charges for a roll-off at my home be added to my trash bill?
While roll-off services are prepaid, they are independent of our regular trash service. Although we do not mandate having our trash service to utilize our roll-off services, we offer flexible payment options to accommodate your needs. Please feel free to inquire through email at CUSTOMERSERVICE6055@WCNX.ORG or by phone at 866-428-4208 and learn more about our billing procedures for roll-off services.
Why is my bill pro-rated?
Pro-rated billing occurs when charges are adjusted based on the portion of the billing period during which a service was utilized. Factors such as service initiation or changes in service plans can result in pro-rated charges on your bill. If you require further clarification or assistance regarding pro-rated billing, please don't hesitate to contact us through our website https://www.wasteconnections.com/easternky or by phone at 866 428 4208. Our team is here to address any questions or concerns you may have regarding your billing statements.
What methods of payment do you accept by phone?
We accept Visa, Mastercard, American Express and Discover by phone. There is no additional charge to pay by phone.
Can my rolloff be placed in my driveway?
To determine feasibility and discuss logistics such as sizing and placement specifics, please don't hesitate to contact us through our website our website https://www.wasteconnections.com/campbellsville or by phone 866-428-4208. Our team is readily available to provide you with detailed information and assist you in coordinating the placement of your roll-off container.
How many bags can I place out?
The number of bags allowed for collection may vary depending on your service plan and local regulations. To inquire about the specific guidelines for bag limits and any related inquiries, please contact us through our website https://www.wasteconnections.com/campbellsville or by phone at 866-428-4208. Our team will provide you with detailed information tailored to your service agreement and location.
Who should I contact for an updated contract?
For assistance with obtaining an updated contract, please reach out to us through our website https://www.wasteconnections.com or via phone at 866-428-4208. Our team will be happy to assist you promptly and ensure that you have the most current and relevant contract documentation.
Do you provide weekend service?
To inquire about weekend availability, please contact us through our website https://www.WASTECONNECTIONS.COM or by phone at 866-428-4208. Our team will be happy to assist you in arranging the service timing that best suits your needs.
What debris is considered "construction waste"?
Woods, vegetation, wall & floor coverings, plaster, metal scraps, furniture, wiring, etc.
How often is recycling picked up?
N/A
Someone is illegally dumping in my container, who do I contact?
Your Local Police Inspection Office.
Is there a military discount?
No, we do not offer military discounts at this time.
Do you offer bear resistant containers?
Sorry, we do not offer bear proof containers.
How much time does it take to cancel service?
The process for cancelling service may vary depending on several factors. To initiate the cancellation process and inquire about the timeline involved, please contact us through our website https://www.wasteconnections.com or by phone at 866-428-4208. Our team will guide you through the necessary steps and provide you with information on the cancellation timeline based on your specific circumstances.
What is your cancellation policy?
We are sorry to hear you would like to cancel service. Please call us to begin this process.
How do I get my broken cart repaired/replaced?
We can replace your container at no charge.
Do you sell containers?
No, we generally provide them with the service.
I have extra trash I would like to set out tomorrow. Is there a charge for that and what are the guidelines?
No, please leave the extra bags next to your container.
Where should I set my trash carts?
Please place your cart within 2 feet of the curbside by 6:00am on your service day.
Are you still uncertain about sizing, pricing, or other details? Contact one of our professionals to get more information regarding which option is the best for you.
