Have any questions related to your specific needs?
I have a missed pickup, what do I do?
We apologize for the inconvenience caused by the missed pickup. These incidents can occur due to various unforeseen factors, such as mechanical issues with the truck or adverse weather conditions. Typically, missed pickups are resolved within a week, allowing you to set your cart out on the next scheduled pickup day. For further assistance, please contact our Customer Service at 866-428-4208 or email us at CUSTOMERSERVICE6055@WASTECONNECTIONS.COM. If you choose to email, kindly include your full address and specify whether the cart is for trash or recycling. We’ll promptly assist you!
What is the holiday schedule?
Holidays for the local area can be viewed on this page.
How do I pay my bill?
We have many convenient ways available for customers to pay your waste service bill. To login and view your account or make a quick one-time payment, use our account portal. For these options, as well as others, visit our Bill Pay page.
Can I throw away batteries in the garbage?
Proper disposal of batteries is essential to prevent environmental contamination. Depending on your location and the type of batteries, regulations may vary. For guidance on the proper disposal methods for batteries and to ensure compliance with local regulations, please contact us through our website https://www.wasteconnections.com or by phone at 866-428-4208. Our team will provide you with the necessary information and assistance to dispose of batteries responsibly and in accordance with applicable guidelines.
How can I rent a dumpster?
Renting a dumpster is simple and convenient. To initiate the rental process or inquire about available options, please reach out to us through our website https://www.wasteconnections.com or by phone at 866-428-4208. Our team will guide you through the rental procedure, assist you in selecting the appropriate dumpster size for your needs, and provide any additional information or support required for a smooth rental experience.
Is there a senior discount?
Yes, we do offer a senior discount. Our senior discount is available upon request and subject to verification.
Why is my first bill more than the monthly charge quoted to me?
Most likely because your delivery fee was included in your first bill, please contact us if you need additional information.
Can I throw tires and appliances away in roll-off?
State law prohibits the disposal of tires and appliances in our landfill. Please contact your city for drop off programs in your area.
Do we provide Construction Recycle Service?
For more information, please contact us through our website, or by phone.
Can I set the roll-off in the street in front of my house?
Many of our service areas require permits, please inquire by phone for your area.
Why cant I login online?
You can contact us through our website for more information on that.
What time should I set my trash & recycling carts out?
We start our routes at 6:00am each day. Please have your cart out by that time, or simply set it out the night before.
What is considered E-waste?
E-waste, short for electronic waste, encompasses a broad range of discarded electronic devices and appliances. This includes but is not limited to old televisions, computers, laptops, mobile phones, printers, and other electronic gadgets. Proper disposal of e-waste is crucial due to the presence of hazardous materials such as lead, mercury, and cadmium, which can harm the environment if not handled responsibly. If you have any specific inquiries about items classified as e-waste, please feel free to contact us through email CUSTOMERSERVICE6055@WCNX.ORG or by phone 866-428-4208 for clarification and guidance on proper disposal methods.
Do we provide LEEDS tracking?
Yes - Const Tracking and Reporting for LEEDS
How can I get a hold of someone in accounting?
To reach someone in our accounting department, please feel free to contact us through our website http://www..com or by phone at 866-428-4208. Our dedicated accounting team will be available to assist you with any inquiries or assistance you may need regarding your accounting matters.
I have another company's cans. Will you service those?
We only service containers that we have provided.
Can the charges for a roll-off at my home be added to my trash bill?
While roll-off services are prepaid, they are independent of our regular trash service. Although we do not mandate having our trash service to utilize our roll-off services, we offer flexible payment options to accommodate your needs. Please feel free to inquire through email at CUSTOMERSERVICE6055@WASTECONNECTIONS.COM or by phone at 866-428-4208 and learn more about our billing procedures for roll-off services.
Why is my bill pro-rated?
You can contact us through our website for more information on that.
What methods of payment do you accept by phone?
We accept Visa, Mastercard, American Express and Discover by phone. There is no additional charge to pay by phone.
Can my rolloff be placed in my driveway?
To determine feasibility and discuss logistics such as sizing and placement specifics, please don't hesitate to contact us through our website our website https://www.wasteconnections.com/ or by phone 866-428-4208. Our team is readily available to provide you with detailed information and assist you in coordinating the placement of your roll-off container.
How many bags can I place out?
The number of bags allowed for collection may vary depending on your service plan and local regulations. To inquire about the specific guidelines for bag limits and any related inquiries, please contact us through our website https://www.wasteconnections.com/eastern-kentucky or by phone at 866-428-4208. Our team will provide you with detailed information tailored to your service agreement and location
Who should I contact for an updated contract?
You can contact us through our website.
Do you provide weekend service?
You can contact us through our website for more information on that.
What debris is considered "construction waste"?
Woods, vegetation, wall & floor coverings, plaster, metal scraps, furniture, wiring, etc.
How often is recycling picked up?
Residential: Recycling is picked up every other week. Calendars highlighting your recycle weeks are available for you to reference, and/or print, on our website under Residential Recycling.
Someone is illegally dumping in my container, who do I contact?
Your Local Police Inspection Office.
Is there a military discount?
No, we do not offer military discounts at this time.
Do you offer bear resistant containers?
Sorry, we do not offer bear proof containers.
How much time does it take to cancel service?
The process for cancelling service may vary depending on several factors. To initiate the cancellation process and inquire about the timeline involved, please contact us through our website https://www.wasteconnections.com/eastern-kentucky or by phone at 866-428-4208. Our team will guide you through the necessary steps and provide you with information on the cancellation timeline based on your specific circumstances.
What is your cancellation policy?
We are sorry to hear you would like to cancel service. Please call us to begin this process.
How do I get my broken cart repaired/replaced?
N/A
Do you sell containers?
No, we generally provide them with the service.
I have extra trash I would like to set out tomorrow. Is there a charge for that and what are the guidelines?
No, please leave the extra bags next to your container.
Where should I set my trash carts?
Please place your cart within 2 feet of the curbside by 6:00am on your service day.
Are you still uncertain about sizing, pricing, or other details? Contact one of our professionals to get more information regarding which option is the best for you.
