Have any questions related to your specific needs?
I have a missed pickup, what do I do?
We will pick up your trash on your next scheduled pickup day.
What is the holiday schedule?
Holidays for the local area can be viewed on this page.
How do I pay my bill?
We have many convenient ways available for customers to pay your waste service bill. To login and view your account or make a quick one-time payment, use our account portal. For these options, as well as others, visit our Bill Pay page.
Is there a senior discount?
Thank you for your inquiry and for your service. We currently do not offer a Senior discount, but we aim to provide competitive pricing for all our customers. Your feedback is valuable, and we’ll keep it in mind for future considerations.
Why is my first bill more than the monthly charge quoted to me?
Most likely because your delivery fee was included in your first bill, please contact us if you need additional information.
Can I throw tires and appliances away in roll-off?
Yes, but there are additional charges for both.
Do we provide Construction Recycle Service?
For more information, please contact us through our website, or by phone.
Can I set the roll-off in the street in front of my house?
Many of our service areas require permits, please inquire by phone for your area.
Why cant I login online?
You can contact us through our website for more information on that.
What time should I set my trash & recycling carts out?
Please place your carts curbside the night prior to your scheduled day of collection
What is considered E-waste?
E-waste is electronic waste, like old TVs, computers, etc.
Do we provide LEEDS tracking?
Yes - Const Tracking and Reporting for LEEDS
How can I get a hold of someone in accounting?
You can contact us through our website.
I have another company's cans. Will you service those?
Unfortunately, we only service containers that we have provided. If you have any questions, feel free to reach out to us through email at CUSTOMERSERVICE3047@WCNX.ORG or phone 308-534-7080!
Can the charges for a roll-off at my home be added to my trash bill?
Roll-offs are all prepaid services, but we do not require you to have our trash service to use our roll-offs.
Why is my bill pro-rated?
You can contact us through our website for more information on that.
What methods of payment do you accept by phone?
We accept Visa, Mastercard, American Express and Discover by phone. There is no additional charge to pay by phone.
Can my roll-off be placed in my driveway?
Please contact us to find out more information about this.
How many bags can I place out?
You can contact us through our website for more information on that.
Who should I contact for an updated contract?
You can contact us through our website.
Do you provide weekend service?
You can contact us through our website for more information on that.
What debris is considered "construction waste"?
Woods, vegetation, wall & floor coverings, plaster, metal scraps, furniture, wiring, concrete, etc.
How often is recycling picked up?
We do not offer recycling.
Someone is illegally dumping in my container, who do I contact?
Your Local Police Office.
Is there a military discount?
Thank you for your inquiry and for your service. We currently do not offer a military discount, but we aim to provide competitive pricing for all our customers. Your feedback is valuable, and we’ll keep it in mind for future considerations.
Do you offer bear resistant containers?
Sorry, we do not offer bear proof containers.
How much time does it take to cancel service?
You can contact us through our website for more information on that.
What is your cancellation policy?
We are sorry to hear you would like to cancel service. Please call us to begin this process.
How do I get my broken cart repaired/replaced?
To address the issue with your broken garbage cart, please fill out the Contact Us Broken Container form available on our website https://www.wasteconnections.com/schaben-sanitation, or reach out to our customer service team at 308-534-7080. Ensure you provide your full address and specify whether the cart is for trash or recycling. Upon receiving your details and preferred contact time, a representative will promptly contact you to facilitate the repair or replacement of your cart. We appreciate your understanding and cooperation in resolving this matter efficiently.
Do you sell containers?
No, we generally provide them with the service.
I have extra trash I would like to set out tomorrow. Is there a charge for that and what are the guidelines?
We are currently not accepting any waste that is not inside the container. Please contact Customer Service for extra trash @ 250-652-4414
Where should I set my trash carts?
5 feet from the road or street. Lid has instructions on which way the cart should sit.
Are you still uncertain about sizing, pricing, or other details? Contact one of our professionals to get more information regarding which option is the best for you.
