Have any questions related to your specific needs?
How do I pay my bill?
We offer various convenient payment options for our customers. You can easily manage your account and make payments by logging in to our account portal. Additionally, we provide the option for quick one-time payments. To explore these payment methods and more, please visit our Bill Pay page on our website. We strive to make the billing process hassle-free and accessible for our valued customers. If you have any questions or need further assistance, don't hesitate to reach out to us through our website https://www.wasteconnections.com/wichita or by phone at 316-838-4920. Our team is here to assist you every step of the way.
Can I throw away batteries in the garbage?
Proper disposal of batteries is essential to prevent environmental contamination. Depending on your location and the type of batteries, regulations may vary. For guidance on the proper disposal methods for batteries and to ensure compliance with local regulations, please contact us through our website https://www.wasteconnections.com/wichita or by phone at 316-838-4920. Our team will provide you with the necessary information and assistance to dispose of batteries responsibly and in accordance with applicable guidelines.
How can I get a hold of someone in accounting?
To reach someone in our accounting department, please feel free to contact us through our website https://www.wasteconnections.com/wichita or by phone at 316-838-4920. Our dedicated accounting team will be available to assist you with any inquiries or assistance you may need regarding your accounting matters.
Why cant I login online?
Difficulty accessing your account online can stem from various reasons, including technical issues or account-specific concerns. To address this promptly and ensure seamless access to your online account, please reach out to us through our website https://www.wasteconnections.com/wichita or by phone at 316-838-4920. Our dedicated support team will assist you in resolving any login issues and provide the necessary guidance to access your account efficiently.
Do you provide weekend service?
To inquire about weekend availability, please contact us through our website https://www.wasteconnections.com/wichita or by phone at 316-838-4920. Our team will be happy to assist you in arranging the service timing that best suits your needs.
How much time does it take to cancel service?
The process for cancelling service may vary depending on several factors. To initiate the cancellation process and inquire about the timeline involved, please contact us through our website https://www.wasteconnections.com/wichita or by phone at 316-838-4920. Our team will guide you through the necessary steps and provide you with information on the cancellation timeline based on your specific circumstances.
Why is my bill pro-rated?
Pro-rated billing occurs when charges are adjusted based on the portion of the billing period during which a service was utilized. Factors such as service initiation or changes in service plans can result in pro-rated charges on your bill. If you require further clarification or assistance regarding pro-rated billing, please don't hesitate to contact us through our website https://www.wasteconnections.com/wichita or by phone at 316-838-4920. Our team is here to address any questions or concerns you may have regarding your billing statements.
Who should I contact for an updated contract?
For assistance with obtaining an updated contract, please reach out to us through our website https://www.wasteconnections.com/wichita or via phone at 316-838-4920. Our team will be happy to assist you promptly and ensure that you have the most current and relevant contract documentation.
Why is my first bill more than the monthly charge quoted to me?
Your initial bill may include additional charges such as prorated services or delivery fees, which are typically incurred upfront. These fees cover the initial setup and delivery of services, ensuring a smooth start to your service plan. If you require further clarification or details regarding the breakdown of charges on your first bill, please do not hesitate to contact us through our website our website https://www.wasteconnections.com/wichita or by phone 316-838-4920. Our team is dedicated to providing transparent billing information and addressing any questions or concerns you may have.
Can my rolloff be placed in my driveway?
To determine feasibility and discuss logistics such as sizing and placement specifics, please don't hesitate to contact us through our website our website https://www.wasteconnections.com/wichita or by phone 316-838-4920. Our team is readily available to provide you with detailed information and assist you in coordinating the placement of your roll-off container.
What is considered E-waste?
E-waste, short for electronic waste, encompasses a broad range of discarded electronic devices and appliances. This includes but is not limited to old televisions, computers, laptops, mobile phones, printers, and other electronic gadgets. Proper disposal of e-waste is crucial due to the presence of hazardous materials such as lead, mercury, and cadmium, which can harm the environment if not handled responsibly. If you have any specific inquiries about items classified as e-waste, please feel free to contact us through email CUSTOMERSERVICE5025@WCNX.ORG or by phone 316-838-4920 for clarification and guidance on proper disposal methods.
Do you offer bear resistant containers?
To inquire about our range of bear-proof container options and their availability for your specific needs, please reach out to our dedicated Customer Service team at 316-838-4920. They will be more than happy to assist you with further information and assistance.
Do we provide Construction Recycle Service?
For detailed information on our Construction Recycling Services, please don't hesitate to contact us through our website our website https://www.wasteconnections.com/wichita or by phone 316-838-4920. Our dedicated team is eager to assist you in implementing sustainable waste management practices for your construction projects.
Can I throw tires and appliances away in roll-off?
Absolutely, both tires and appliances are accepted for disposal in our roll-off containers. However, it's important to note that there are additional charges and guidelines associated with disposing of these items. Please contact us for details regarding the applicable fees and proper disposal procedures. Our team is committed to ensuring that your waste disposal needs are met efficiently and responsibly.
Can I set the roll-off in the street in front of my house?
To ensure compliance with local regulations, many of our service areas necessitate permits for placing roll-offs on public streets. We encourage you to contact us via phone at 316-838-4920 to determine the specific requirements for your area. Our team is readily available to assist you in obtaining the necessary permits and facilitating a smooth roll-off placement process.
Can the charges for a roll-off at my home be added to my trash bill?
While roll-off services are prepaid, they are independent of our regular trash service. Although we do not mandate having our trash service to utilize our roll-off services, we offer payment options to accommodate your needs. Please feel free to inquire through email at CUSTOMERSERVICE5025@WCNX.ORG or by phone at 316-838-4920 and learn more about our billing procedures for roll-off services.
What debris is considered "construction waste"?
Construction waste includes materials such as wood, vegetation, wall and floor coverings, plaster, metal scraps, furniture, wiring, and similar items.
Someone is illegally dumping in my container, who do I contact?
Please contact your local Police Inspection Office to report any illegal dumping in your container.
What time should I set my trash & recycling carts out?
Our routes begin at 4:00 AM each day. Please ensure your cart is set out by this time, or consider placing it out the night before.
I have extra trash I would like to set out tomorrow. Is there a charge for that and what are the guidelines?
To inquire about charges and guidelines for setting out extra trash, please contact our Customer Service team at 316-838-4920. They will provide you with all the necessary information and assistance.
What is your cancellation policy?
Our Customer Service team is available to assist you with any cancellation inquiries. Please contact them directly at 316-838-4920 for detailed information and further assistance.
Do you sell containers?
No, we typically provide containers as part of our service.
I have another company's cans. Will you service those?
Unfortunately, we only service containers that we have provided. If you have any questions, feel free to reach out to us through email at CUSTOMERSERVICE5025@WCNX.ORG or phone 316-838-4920!
Is there a senior discount?
Thank you for your inquiry. We do offer a Senior discount. Please reach out to our customer service team for rate plans available at your location.
Is there a military discount?
Thank you for your inquiry and for your service. We do currently offer a military discount. Please reach out to our customer service team by phone at 316-838-4920 to allow us to review rate plans available for your location.
How often is recycling picked up?
Residential recycling is collected every other week. You can find and print a recycling calendar highlighting your specific pickup weeks on our website our website https://www.wasteconnections.com/wichita under the Residential Recycling section.
Where should I set my trash carts?
Please place your cart within 2 feet of the curbside by 4:00am on your service day.
Are you still uncertain about sizing, pricing, or other details? Contact one of our professionals to get more information regarding which option is the best for you.
