Have any questions related to your specific needs?
I have a missed pickup, what do I do?
We will pick up your trash on your next scheduled pickup day. If you have extra bags leave them next to your container.
What is the holiday schedule?
Holidays for the local area can be viewed on this page.
How do I pay my bill?
We have many convenient ways available for customers to pay your waste service bill. To login and view your account or make a quick one-time payment, use our account portal. For these options, as well as others, visit our Bill Pay page.
Is there a senior discount?
No, we do not offer senior discounts at this time.
Why is my first bill more than the monthly charge quoted to me?
Most likely because your delivery fee was included in your first bill, please contact us if you need additional information.
Can I throw tires and appliances away in roll-off?
No, you would have to call the City of Brownwood Landfill.
325-646-6574
Do we provide Construction Recycle Service?
NO
Can I set the roll-off in the street in front of my house?
Many of our service areas require permits, please inquire by phone for your area.
Why cant I login online?
You can contact us through our website for more information on that.
What time should I set my trash & recycling carts out?
By 7:00 AM on your service day.
What is considered E-waste?
E-waste is electronic waste, like old TVs, computers, etc.
Do we provide LEEDS tracking?
Yes - Const Tracking and Reporting for LEEDS
How can I get a hold of someone in accounting?
You can contact us through our website.
I have another company's cans. Will you service those?
No, you will be supplied with a Waste Connection container
Can the charges for a roll-off at my home be added to my trash bill?
Roll-offs are all prepaid services, but we do not require you to have our trash service to use our roll-offs.
Why is my bill pro-rated?
You can contact us through our website for more information on that.
What methods of payment do you accept by phone?
All Major Credit Cards
Can my roll-off be placed in my driveway?
Please contact us to find out more information about this.
How many bags can I place out?
You can contact us through our website for more information on that.
Who should I contact for an updated contract?
You can contact us through our website.
Do you provide weekend service?
You can contact us through our website for more information on that.
What debris is considered "construction waste"?
Woods, vegetation, wall & floor coverings, plaster, metal scraps, furniture, wiring, etc.
How often is recycling picked up?
We do not offer recycling services.
Someone is illegally dumping in my container, who do I contact?
Your local Law Enforcement office.
Is there a military discount?
No, we do not offer military discounts at this time.
Do you offer bear resistant containers?
Sorry, we do not offer bear proof containers.
How much time does it take to cancel service?
You can contact us through our website for more information on that.
What is your cancellation policy?
We are sorry to hear you would like to cancel service. Please call us to begin this process.
How do I get my broken cart repaired/replaced?
We can replace your container at no charge.
Do you sell containers?
No, we generally provide them with the service.
I have extra trash I would like to set out tomorrow. Is there a charge for that and what are the guidelines?
No, we do not provide extra or bulk service.
Where should I set my trash carts?
5 feet from the road or street. Lid has instructions on which way the cart should sit.
Are you still uncertain about sizing, pricing, or other details? Contact one of our professionals to get more information regarding which option is the best for you.
