Canada - English
California and Virginia residents click here for supplemental privacy information pursuant to the California Consumer Privacy Act of 2018 ("CCPA"), the California Privacy Rights Act (“CPRA”), the Virginia Consumer Data Protection Act (“VCDPA”) and other related privacy laws.
What is Personal Information?
The Company uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. The Company cannot, however, ensure or warrant the security of any information you transmit to the Company and you do so at your own risk. Once the Company receives your transmission of information, it makes commercially reasonable efforts to secure our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
If the Company learns of a security systems breach, then it may attempt to notify you electronically so that you can take appropriate protective steps. The Company may post a notice on the Website if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify the Company.
You may submit any questions you may have about our security procedures by emailing us at firstname.lastname@example.org.
Information the Company Collects
You can visit the Interface without disclosing any personal information about yourself. However, in order to utilize certain services of the Interface, you have to create a user account ("Account"). If you create an Account, the Company collects a variety of information such as your name and physical address, email address, telephone number, account preferences and other information about you.
In addition, we collect the personal information that you submit via the Interface, that you choose to provide by:
When you use the Interface, the Company may send one or more cookies-a small text file containing a string of alphanumeric characters-to your computer or mobile device that uniquely identifies your browser or mobile application. The Company uses both session cookies and persistent cookies. A persistent cookie remains after you close your browser or an application. Persistent cookies may be used by your browser or application on subsequent visits to the Interface. Persistent cookies can be removed by following your web browser or mobile device help file directions. A session cookie is temporary and disappears after you close your browser or mobile application session. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Interface may not function properly if the ability to accept cookies is disabled.
When you use the Interface, the Company's servers automatically record certain information that your web browser or the Application sends whenever you visit any aspect of the Interface. These server logs may include information such as your web request, Internet Protocol ("IP") address, browser type, browser language, referring / exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, and one or more cookies that may uniquely identify your browser or mobile application.
The Company does not track you over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track signals.
If you submit personal information to the Company through the Interface, the Company may use your personal information to operate, maintain, and provide to you the features and functionality of the Interface.
The Company does not use your email address or other personal information to send commercial or marketing messages without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out. You may opt out of receiving any, or all, of these communications by emailing us at email@example.com or by clicking on the "unsubscribe" link in any email sent by the Company or by replying to any email sent by the Company and entering the word UNSUBSCRIBE in the subject line. The Company may, however, use your email address without further consent for non-marketing or administrative purposes (such as notifying you of major Interface changes or for customer service purposes).
The Company uses both your personal information and certain non-personally-identifiable information (such as anonymous user usage data, cookies, IP addresses, browser type, clickstream data, etc.) to improve the quality and design of the Interface and to create new features, promotions, functionality, and services by storing, tracking, and analyzing user preferences and trends.
When the Company Discloses Information
The Company does not sell or otherwise share your personal information with other, third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out. If you are a California resident, you may request information regarding the disclosure of your personal information by the Company to third parties for the third parties' direct marketing purposes. To make such a request, please send an email to firstname.lastname@example.org and include "CA Privacy" in the subject line or you may write us at the address provided below.
The Company does share non-personally-identifiable information (such as anonymous user usage data, referring / exit pages and URLs, platform types, number of clicks, etc.) with interested third-parties to assist them in understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality on the Interface.
The Company may release personal information and/or non-personally-identifiable information if required to do so by law, or in the good-faith belief that such action is necessary to comply with the law or to respond to a court order, subpoena, or search warrant.
You may, of course, decline to submit personal information through the Interface, in which case, the Company may not be able to provide certain services to you. You may update or correct your personal information and email preferences at any time by visiting your update profile page. In some circumstances we may not agree with your request to change your personal information and will instead append an alternative text to the record in question.
To protect your privacy and security, the Company takes reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.
If you want to review, verify or correct your personal information, please contact the Company in writing. When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. We may charge you a fee to access your personal information if your requests are deemed unfounded or excessive; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact the Company.
Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.
In the event that we cannot provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.
Links to Other Websites and Mobile Applications
The Interface may contain links to other websites or mobile applications that are not controlled in any way by the Company. Please be aware of this when you click on any such links; the Company is not responsible for the privacy practices and/or policies of any website or mobile application other than our own.
Our Commitment to Children's Privacy
Protecting the privacy of young children is especially important. For that reason, the Company does not knowingly collect or maintain personal information or non-personally-identifiable information on the Interface from persons under 13 years of age, and no part of our Interface is directed to persons under 13. If you are under 13 years of age, then please do not use or access the Interface at any time or in any manner. If the Company learns that personal information of persons under 13 years of age has been collected on the Interface without verified parental consent, then the Company will take the appropriate steps to delete this information.
Special Note to International Users
In the Event of Merger, Sale or Bankruptcy
In the event that the Company is acquired by or merged with a third party entity, it reserves the right, in any of these circumstances, to transfer or assign the information (including personal information) it has collected from its users as part of such merger, acquisition, sale, or other change of control. In the unlikely event of the Company's bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, the Company may not be able to control how your personal information is treated, transferred, or used.
Waste Connections, Inc.
3 Waterway Square Place, Suite 110
The Woodlands, TX 77380
Attention: IT Department
Disclosure and Updates
With our WasteConnect ™ Mobile App you can:
Sign-up for waste collection Reminders
Receive Service Alerts for collection delays
Search how to properly dispose of materials